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- General Questions
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- Terms & Conditions
What is Haldoor Academy?
Haldoor Academy is Somalia’s leading online education platform, offering skill-based courses since 2019 to empower individuals and professionals.
How do I enroll in a course?
You can enroll directly on our website by selecting a course, adding it to your cart, and completing the secure checkout process.
Are courses self-paced or scheduled?
All our courses are fully self-paced, giving you complete control over your learning schedule.
Will I earn a certificate after completing a course?
Yes, upon successful completion, you will receive an official Haldoor Academy Certificate, digitally issued and verifiable.
Can I access the course content after completion?
Absolutely. Once enrolled, you retain lifetime access to all course materials.
What topics or fields are covered by Haldoor Academy courses?
We specialize in Graphic Design, Web Development, Video Editing, UI/UX Design, Digital Marketing, and more.
Do I need prior knowledge before taking a course?
No prior experience is required. Our courses are structured for both beginners and professionals.
How long does it typically take to complete a course?
Course durations vary, but most students complete a course within 4 to 8 weeks, depending on their schedule.
Can I preview a course before purchasing?
Yes, many courses offer free preview lessons to help you make an informed decision.
Are there group discounts available?
For institutions or teams, special group enrollment packages are available. Contact our support for custom offers.
Can I reset my password if I forget it?
Yes, simply click "Forgot Password" on the login page and follow the instructions to reset your password.
What languages are courses offered in?
Currently, all our courses are primarily offered in Somali
Are mentorship or live coaching options available?
Yes, we offer mentorship packages for select professional courses, which are available at: https://haldoor.academy/membership/
Can I download the course videos for offline use?
No, for security reasons, course videos are only accessible online through your Haldoor Academy account.
Does Haldoor Academy offer job placement assistance?
While we do not guarantee jobs, we provide career advice, portfolio-building guidance, and professional certificates.
How can I track my learning progress?
Your student dashboard provides real-time tracking of course completion, quiz results, and certifications.
Can I retake quizzes and assignments?
Yes, you can retake quizzes and assessments as many times as needed to master the material.
Can I switch to a different course after purchasing?
In certain cases, we allow course switching within 7 days of purchase. Contact support for assistance.
What is your refund policy?
We offer a 7-day full refund policy if you're not satisfied with the course, no questions asked.
How is my personal information protected?
We use advanced encryption and strict data protection measures to ensure your privacy and security.
Can Haldoor Academy modify courses after enrollment?
Yes, we continuously improve our content. Updates will be available to you at no extra cost.
Is my certificate valid permanently?
Yes, certificates from Haldoor Academy do not expire and remain verifiable indefinitely.
How can I contact customer support?
You can reach us via the contact form on our website or email hello@haldoor.academy for assistance.
Can Haldoor Academy cancel my access?
Access may be revoked if Terms of Use are violated, such as misuse, unauthorized sharing, or breach of conduct.
What payment methods are supported?
We accept Visa, Mastercard, PayPal, EVC Plus, Waafi, Zaad, Edahab, and other local mobile money options.
Is there a cash payment option available?
Currently, we only accept digital payments. Cash-on-delivery or cash deposits are not supported.
Is my payment processed securely?
Yes, all payments are encrypted and processed through certified secure payment gateways.
Are there any hidden fees during checkout?
No. The price you see at checkout is the final amount — no hidden charges.
Will I get an invoice after payment?
Yes, an official invoice will be sent to your email immediately after successful payment.
Can I request a custom invoice for my company or organization?
Yes, if you need a company-specific invoice, please contact our billing department after purchase.
What are Haldoor Academy’s usage terms?
By enrolling, you agree to our Terms of Use, Privacy Policy, and Honor Code.
Am I allowed to share my course access with others?
No, sharing course credentials or materials violates our Terms and may result in account suspension.
Can I use course materials for teaching others?
Course materials are intended for personal learning only and cannot be redistributed.
What happens if a course is discontinued?
If a course is retired, enrolled students will retain lifetime access to existing course content.
How will I be informed of updates to the Terms?
We notify all users via email and dashboard notifications when significant changes occur.
Where can I review the full Terms and Conditions?
You can review the latest version of our Terms & Conditions on our website footer link.
